What are your Terms & Conditions?
To view are Terms & Conditions. Click here
What Countries do you deliver to?
Wherever you are in the world we can deliver. Our comprehensive International Service covers all aspects including a quotation service after placing an order.
What are your delivery costs?
Delivery charges for customers are dependent on destination, size and weight of the parcel. If you require the cost of shipping before you place an order then please fill in a quote request online. Click here
I would like to stipulate a location for my parcel to be left at my delivery address (e.g. leave in shed, or leave next door with a neighbour). What do I need to do?
We are often asked if it is possible to enter delivery instructions when placing an order. This option can be taken by you on the understanding that Love Your Interiors Limited will pass full liability for this delivery to you. In order to stipulate the location please detail where your order is to be left using the Comments Box on the check out screen at the end of placing your order.
How do I let you know about damaged goods/incomplete orders or the incorrect order?
If upon receipt your goods are damaged, incomplete, incorrect or short delivered or an order fails to arrive, notification must be made within 2 working days. Click on the link and we will email you a Retuns Form for you to complete and return back to Love Your Interiors. Click here
(Claims outside this period may not be accepted. Goods should not be returned without completing our Returns Form as this may delay credit/replacement product being processed.)
How do I amend my order prior to the goods being despatched?
Please click on the link and we will email you a form to complete to inform us of your order amendments. Click here
I've got an account but I cannot remember my password/my password is not recognised. What do I do next?
We don't store your password anywhere on the system so if you have forgotten yours simply go to the 'My Account log in' on the home page and click on 'Forgot Your Password?' Click link
You will be automatically sent a new random password, which you can of course change as soon as you want to something more personal and memorable, but should you continue to have problems please email from this link Click here and we will help you to set up a new password.
Why do I need to register?
It is company policy for all our customers to register, however if you do not wish to be contacted with our Newsletters or details of new products we are introducing please click 'Unsubscribe' when completing your registration.
I've got a 'Voucher Code' but the website will not accept it. What do I do next?
It is quite possible that the 'Voucher Code' has expired. However if you are still having problems please click on the link and we will help you to use the Voucher Code with your order if it has not expired. We will endeavour to respond within 1 working day.Click here
Will you give me an estimated time of delivery for out of stock items?
We will contact you by email informing you of any items that are currently out of stock and will give you an estimated time of delivery. Should you not be satisfied that your order is not being delivered within 30 days you are quite within your rights to cancel the product you have ordered. Please note this does not include any Bespoke Products.Click here to cancel your Order
|
